Refund policy
Return and Refund Policy
At Verola™, we offer a voluntary 15-day return policy. This means you have 15 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused and undamaged. If possible, the item should be returned in its original packaging. Proof of purchase is also required.
To initiate a return, please contact us at:
After reviewing your request, we will inform you of the next steps. Returns sent without contacting us beforehand may not be processed.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at f8568996556773f@gmail.com so we can review the issue and find an appropriate solution.
Exceptions
Certain items may be excluded from our voluntary return policy, including personalized products or items that cannot be returned after opening for hygiene reasons, where permitted by applicable law.
Your statutory cancellation and consumer warranty rights remain unaffected.
Exchanges
If you would like to exchange your item, please contact us at f8568996556773f@gmail.com.
Our customer support team will inform you about the available options.
Statutory Consumer Rights
Our voluntary 15-day return policy does not limit or replace your statutory consumer rights.
For customers within the European Union, applicable consumer protection laws apply, including the statutory right of withdrawal.
In most cases, consumers have a 14-day right of withdrawal for online purchases, unless a legal exception applies.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed within 10 business days using your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after it has been approved, please contact us at:
Verola™ Customer Support